FAQs

Here are answers to some of our customers most common questions

General Queries

External Window & Door Queries

  • What type of External Windows and Doors do you Supply & Install?
    • NorDan Norweigan manufactured High Performance Windows and Doors, Timber and Timber / Alu-Clad
    •  DanWin Irish manufactured to a Danish specification, High Performance Windows and Doors. Timber and Timber / Alu-Clad
    •  Batimet German manufactured Fully Passiv Certified High Performance Windows and Doors. Timber and Timber / Alu-Clad
    •  Ecosave High Quality uPVC Windows & Doors
  • How do I go about getting a accurate quotation for Windows and Doors, to suit my specific requirements?

    The best way to go about this is to visit one of our stores nationwide.

    As we have such an extensive range and display, our friendly trained staff can show you the all the various options available to you.

    They will do this taking note of any specific requirements you may have, such as enhanced security, sound reduction, particularly exposed site, proximity to coast etc.etc and factor this in when compiling your detailed quotation.

    Either bring in a set of working plans/drawings, or for full replacement service, roughly measure existing windows and doors (width and height from inside from plaster to plaster, rough measurements will do to get an accurate quotation!).

    Then a rough sketch or description of which side is opening or fixed in each unit. We will then get back to you with a customised detailed quotation within a short period.

  • What Type of Installation service do you offer?

    We offer all types of Installation from:

    •  Supplying and Installing into New Build openings
    •  Supplying and Installing into Pre Cleared openings.

    The complete Replacement Package, which covers removing existing windows and doors, disposing of same, installing new units, sealing externally, making good surround finish internally.

    All conducted in a friendly and highly professional manner, through our highly trained staff.

  • I need Internal Doors, Floors, Stairs etc. I am not sure of all the options available with regard finishes timber types, glass types, flooring finishes. What should I do to ensure I receive an accurate quotation?

    The way to ensure you get a package and specific product made to suit your requirements is to call to our extensive showrooms, discuss your requirements with us, we will sit down with you and advise of the many options available to you.

  • What is the Delivery time for your external windows and doors?
    • In our DanWin  system, from 3 to 4 weeks.
    • In our NorDan system 6 to 7 weeks.
    • In our LLop  bespoke Rooflight system, 3 Weeks.
  • What is the process for placing an order with your company?

    The procedure is as follows, when you advise us you wish to proceed.

    We would call at a prearranged time and date to your house.

    We would survey and measure all construction openings to determine exact manufacturing sizes.

    We would then draw up a detailed Order Sign-off Document with accompanying detailed drawings of all the units, based on the information taken from site and your previously discussed requirements/quotation.

    We would request that we then meet in the showroom (where we can look at various technical details and opening sections, colours on display etc.).

    When we meet we would in detail go through the order unit by unit to ensure all details are exactly as you require, and address any queries you may have. After all details have been approved we would request a deposit of 35%.

    Your order would then be immediately placed into production and we then send a letter to you confirming your delivery date.

Internal Door, Stair & Moulding Queries

  • What type of Internal Doors and other Internal products do you stock?

    We have a huge range, to suit all tastes, requirements and budgets of Internal timber doors.

    We have a wide range of Timber flooring  and we have a range of stairs and parts.

  • How do I go about getting a detailed quotation to suit my needs for Internal Doors, Stairs, Flooring & Mouldings?

    To replace existing Doors, measure the size of the existing doors leaves (opening door) from edge to edge.

    List quantities required of different sizes.

    Come to showrooms to see our range and we will, there and then, provide you with a detailed quotation, and expert friendly advice.

    For New doors to an extension or new build house, ask you builder to give you sizes or if you have plans, bring a copy of these in to us, and we will, there and then, provide you with a detailed quotation, and expert friendly advice.

    If you need flooring, please call to the store to see our extensive range and remember to measure each room length and width of the area of floor space to be covered.

    We will, there and then, provide you with a detailed quotation, and expert friendly advice.

    Alternatively, if you wish to send in to us, ahead of visiting the showroom, your specific requirements you can fill out our Enquiry Form